At All Food, we are always committed to customer satisfaction and strive to ensure the quality of our products and services.

If you need to return or exchange any product, please read the following policy for the terms and procedures.

1. Return and Exchange Period

• Customers may request a return or exchange within 14 days of receipt.
• After this period, returns or exchanges will only be accepted in cases of warranty or manufacturing defects.

2. Conditions for Accepting Returns or Exchanges
For a return or exchange request to be accepted, the following conditions must be met:

The product must be in its original condition, unused and unopened.

The original packaging must be intact and undamaged, with all accessories and the original invoice included.

If there is a manufacturing defect or damage during shipping, you must notify us within 48 hours of receiving the order.

Used or opened products are not accepted in certain categories, such as:

Food products or products affected by storage conditions.

Personal care products or products for direct consumption.

Discounted or special offer products unless they have a manufacturing defect.

3. How to Submit a Return or Exchange Request

• • You can submit a return or exchange request through the Orders page in your account on the website or via the available return form.
  • After reviewing the request, you will be contacted to confirm the details and arrange for product pickup by the shipping company.
  • After receiving and inspecting the product, a refund will be issued or a replacement product will be sent, according to your preference.

4. Refunds

• • Refunds will be issued to the original payment method within 5 to 14 business days after the product has been received and inspected.
  • For cash on delivery, the refund will be transferred to the bank account provided by the customer.
  • Shipping or delivery fees are non-refundable unless the error is on the part of All Food (e.g., sending the wrong or damaged product).

5. Cases Where Returns Are Not Possible

Return or exchange requests will not be accepted in the following cases:

• • • • If the product has been opened, used, or damaged due to improper storage after delivery.
      • If the original packaging is damaged or the accompanying accessories or manuals are missing.
      • Products classified as personal care or direct consumption for the sake of public health.
      • Products purchased as part of final clearance sales or major discounts.

6. Products Under Warranty

• • • • • In the event of a manufacturing defect after use, the customer can benefit from the warranty approved by the manufacturer or agent.
        • The warranty does not cover damage resulting from misuse or improper storage.

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          7. Right of Modification
          All Food reserves the right to modify its Return and Exchange Policy at any time without prior notice.

          The updated terms will apply to all new orders after the update is posted on the website.